Privacy / data protection policy

Aquajet Cleaning Equipment Ltd cares about your privacy and is committed to processing your personal information in accordance with fair information practices and applicable data privacy laws.

Recorded phone calls

All phone calls are recorded for training and monitoring purposes.

Clients: How we use our client information

Scope

This notice explains how Aquajet Cleaning Equipment Ltd handles the personal information of:

Clients
Potential Clients (those that have requested quotes or expressed an interest)

We may amend this notice from time to time should it become necessary to do so. This notice may also be supplemented by other statements as needed to comply with GDPR Regulations 2018.

Types of Information

Contact information, such as your name, home address, email, telephone numbers
Bank details (indirectly from payments you make to us)
Details of works / quotes associated commissioned by you

Why we collect this Information

We only collect and process your personal information for legitimate business purposes. This may include but is not limited to the following purposes:

administering our employer / client relationship & contractual obligations with you
enabling business related communication with you
Storing & Processing your Information

We may process your information through:

computer based / automated data processing systems
paper-based systems

We may collect your information through:

computer based systems
paper-based systems
verbally

Who we may share your information with and why:

Any recipient, if we are required to do so, such as by applicable court order or law
Staff within and business associates of the company, provided this is for legitimate business purposes such as communication / effective running for the business (actual information shared MUST to be appropriate for the need, e.g. telephone number, name)

Choice

We respect your right to object to any uses or sharing of your personal information that are not:

required by law
necessary for the fulfilment of a contractual obligation

If you do object or have any other concerns, we will work with you to find a reasonable solution.

Accuracy

Requests for Access

You may reasonably request to view and / or update the personal information pertaining to you that is on file with Aquajet Cleaning Equipment Ltd. You can exercise this right by contacting Aquajet Cleaning Equipment Ltd.

Retention of Information

Your personal information will be retained as long as is necessary to achieve the purpose for which it was collected or until the need for its retention has lapsed.

Examples include but are not restricted to:

for the duration of any contractual obligation plus for any period thereafter as legally required or permitted by applicable law
to enable efficient and effective action to be taken in the case of guarantees or warranties being called upon

If you have any concerns that information is being retained unnecessarily, or simply wish to have your information reviewed / removed, please contact Aquajet Cleaning Equipment Ltd to discuss the details.

Security

Aquajet Cleaning Equipment Ltd takes precautions to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. We have taken appropriate technical and organisational measures to protect the information systems on which your personal information is stored and we require our suppliers and service providers and engineers to protect your personal information by contractual means.

Handling Privacy Concerns

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at ico.org.uk/concerns

Workforce: How we use our workforce information

Scope

This notice explains how Aquajet Cleaning Equipment Ltd handles the personal information of:

Employees, former employees & applicants to become employees
Contractors & sub-contractors and suppliers
Consultants
Temporary agency workers in the course of its human resources activities.

We may amend this notice from time to time should it become necessary to do so. This notice may also be supplemented by other statements as needed to comply with GDPR Regulations 2018.

Types of Information

Identification information, such as your name, home address, email, telephone numbers, date of birth, gender and photographs.
Government-issued identification numbers, such as national ID for payroll purposes, UTR Number and National Insurance Number for Income tax collection.
Educational and training information, such as your educational awards, certificates and licenses, work-related qualifications, vocational records and in-house training attendance or information needed for compliance and risk management purposes.
Company specific, such as information related to your usage of Aquajet Cleaning Equipment Ltd assets.
Payroll and payment information, such as benefits-related information, salary and insurance information, bank account details, CIS, some self-employment information.
Immigration, right-to-work, residence status & fitness to work.

Why we collect this Information

We only collect and process your personal information for legitimate business purposes. This may include but is not limited to the following purposes:

administering our employment relationship with you, including payroll, CIS & recruitment, travel and internal health and safety programs
administering our contractual relationship with you  enabling business related communication with you
legal compliance, including government authority requests for information and tax compliance
to protect Aquajet Cleaning Equipment Ltd, its workforce, and the public against injury, theft, legal liability, fraud or abuse

In addition, we may collect and process (having first obtained your informed consent) some special category personal information if it is needed for legitimate business purposes or if it is required in order to comply with applicable law. e.g. Information relating to health Storing & Processing your Information.

We may process your information through:

computer based / automated data processing systems
paper-based systems

We may collect your information through:

computer based systems
paper-based systems
verbally

Who we may share your information with and why

Any recipient, if we are required to do so, such as by applicable court order or law
Any recipient, with your consent, such as for employment verification or bank loans
Any recipient when reasonably necessary such as in the event of a life-threatening emergency
Staff within and business associates of the company, provided this is for legitimate business purposes such as communication / effective running for the business (actual information shared MUST to be appropriate for the need, e.g. telephone number, name)

Choice

We respect your right to object to any uses or sharing of your personal information that are not:

required by law
necessary for the fulfilment of a contractual obligation (e.g., employment contract), or
required to meet a legitimate need of Aquajet Cleaning Equipment Ltd as an employer (such as disclosures for internal auditing and reporting purposes or other processing covered by this notice).

If you do object or have any other concerns, we will work with you to find a reasonable solution.

Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and current. Please note that you have shared responsibility with regard to the accuracy of your personal information and to keep us updated of any changes. Please notify Aquajet Cleaning Equipment Ltd of any changes to your personal information as soon as possible. Requests for Access You may reasonably request to view and / or update the personal information pertaining to you that is on file with Aquajet Cleaning Equipment Ltd. You can exercise this right by contacting Aquajet Cleaning Equipment Ltd.

Retention of Information

Your personal information will be retained as long as is necessary to achieve the purpose for which it was collected or until the need for its retention has lapsed.

Examples include but are not restricted to:

for the duration of any contractual relationship plus for any period thereafter as legally required or permitted by applicable law
to enable efficient and effective action to be taken in the case of guarantees or warranties being called upon
for the purposes of communication with regards to future / ongoing employment
for the purposes of communication with regards to future / ongoing contractual purposes